Criteria for return requests
- Requests for returns must be logged within 7 days of the delivery date.
- Item/s must be in a re-sellable condition.
- Item/s must be in their original packaging, with labels attached, undamaged.
- Direct returns to our warehouse is prohibited.
- Request a return by emailing your order number, the details of the item/s in question, along with an explanation of why you would like to do so, to firstname.lastname@example.org
- Our orders department will contact you to arrange a suitable time and day to make collection. Please note: Generally a collection takes up to 5 working days.
- Once the returned item is back in stock, we will process a refund to the same value of the item purchased if an exchange of the same product cannot be supplied.
The following items are not returnable
- Swimming costumes.
- Sporting equipment/apparel that has been used since taking delivery.
We know you're busy, but please note the following:
- Return requests will be approved at the discretion of ShopVWLifestyle.co.za.
- Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products & packaging that have been worn or damaged.
- We do not accept returns after 30 working days but we will look at each return request and approve at our discretion.
- Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The ShopVWLifestyle.co.za customer service team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.
- A separate box must be used to ship products back with the original box inside. The original box cannot be used as packaging for shipping.
- Any returns without the original packaging or damaged packaging will be returned back to sender and not be refunded.
- Once a request for a return has been logged and approved by ShopVWLifestyle.co.za, you will be sent an email to confirm that our courier partner will arrange a collection date and time with you.
- Please ensure that the item/s are in the packaging that you received them in, and that you include the original order invoice.
- Collection and return to our warehouse can take up to 4 working days for Main centres, and 8 working days for outlying/regional areas from the date of logging a return.
- All returns will be refunded back to your original payment method to the value of the item only.
- In the case of incorrect/damaged/faulty goods – your return will be refunded by way of your original payment method to the value of the item & delivery fee given this was the only item purchased. Please notify us of such products within 3 days of receipt of your order.
- Please email email@example.com with a clear photo of the damage, the incorrect product received, along with the barcode, or the description of how the product is faulty. Please ensure to keep all original packaging. We will ensure the correct/new product is delivered to you (subject to stock availability) or you will receive a full refund by way original payment method (refund back into the c/card used to make the purchase)